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​Planning & Operations Command Centre



Transnet Freight Rail’s Planning & Operations Command Centre, is situated in  21 Wellington Road,Inyanda House 1, Parktown, Johannesburg operating  24  hours seven days a week.

The Planning & Operations Command Centre is where all the critical operational and maintenance decision are made and access to network ‘commanded’ through planning and control of execution.

The Planning & Operations Command Centre is responsible for train service design, service planning, interface, train movement management, emergency response and business continuity management based on customer needs.

The Planning & Operations Command Centre is the place where pro-active, real time train control monitoring and deviation management is performed. From here, train operators are also advised timeously of events that may have an impact on the train service.

Service Design & Evaluation

The primary objective of Service Design is to:

•  Understand Customers’ requirements

•  Know, understand and align TFR volumes with resource capacity 

Design and implement integrated train services

Evaluate and review train services for optimisation

Maintain a Safety First philosophy

Research and development

Product development

Production Planning & Interface

The role of Daily Train Planning and Interface is to:

  • Translate the Customer’s orders into an Operations Plan
  • Plan and monitor all external interfaces, such as PRASA, over border railways, etc.
  • Maintain safe train planning methodology – e.g. YQ trains, Hazmat procedures, etc.
  • Reconciliation of planning and execution  

Production Planning’s primary functions are:

  • Integrated Train plan (ITP)
  • Network maintenance planning (Occupations) 
  •  Review and evaluate adherence to the train plan
  • Order validation

Interface Management’s primary function is to:

  • Coordinate the interchanges within the rail network and infrastructure
  • Manage the co-dependencies between TFR and other stakeholders
  • Contribute to the smooth-running of the rail network
  • Contribute to train resource planning and implementation 

Production Management

The role of production management are:

  • Monitor Adherence to the ITP
  • Translate the ITP into an executable Operations Plan to meet customers’ needs
  • Event reporting and escalation
  • Plan and monitor all external interfaces, such as SAPO, over border railways, etc. 
  •  Deviation management
  • Maintain safe train planning methodology – e.g. YQ trains, Hazmat procedures, etc.
  • Emergency response and business continuity management.


Primary functions are:

  • Standard operating procedures and process integration
  • Management information
  • Technology support